Contact
Reach the Laboratories
The automated switchboard accepts messages and provides a full keypad directory of departments and staff. For anything else, write to us.
The automated switchboard offers a full company directory, department lines, and keypad extension entry through Directory and departments. Have an extension ready if you know it.
Free from anywhere with a browser and a microphone. Prefer to dial? (440) 805-2497.
Public correspondence is routed through the contact form below and the switchboard.
1958 Calder Ridge Road
Rock Creek, Ohio 44084
The station is a working research facility on private land and is not open to the public. Visits are by prior arrangement only.
Public messages are routed to the office selected on the form. Security reports, data-access requests, recruiting correspondence, and observation reports are retained separately from general correspondence.
- Records
- archive and reading-room requests
- Field Array
- client support and contributor questions
- Media
- press, interview, filming, speaking requests
- Data Access
- datasets, bulk exports, data-use inquiries
- Procurement
- invoices, vendor onboarding, sponsored research
- Security
- visitor, site, contractor, and safety reports
What to include
Report ID, catalog ID, accession number, date range, and intended use.
Dataset, station, instrument, time span, frequency band, and research question.
Client version, platform, install path, error text, and work-unit ID if visible.
Outlet, deadline, topic, interview format, and whether filming or photography is requested.
Purchase order, work order, invoice number, routing code, and vendor contact.
Date, location, people involved if known, and whether immediate response is needed.
How messages are handled
Messages enter a create-only public queue and are reviewed by staff before internal routing.
Simple routing questions are usually acknowledged faster than records, data, or archive requests.
Data, archive, and restricted-record requests may require program, records-office, or collaborator review.
The public contact form is not monitored as an emergency channel. Urgent site matters should go through the switchboard.